Franklin Plant Co.’s FAQ covers everything you need to know before and after purchasing — including shipping timelines, how to contact us, order cancellations, and local pickup options. We prioritize transparency, clearly state when AI imagery is used for educational purposes, and ensure that listing photos accurately represent the plant you’ll receive. You’ll also find guidance on what to do once your plant arrives to help it acclimate successfully.

Shipping can be stressful for live plants, but a little patience goes a long way. After unboxing, allow your plant time to acclimate before making major changes. Check the soil before watering, provide bright indirect light, and avoid immediate repotting. With proper care and a steady environment, your plant will adjust and continue growing strong.

Our Shipping Policy outlines when we ship (primarily Mondays), how tracking works, and what to expect from delivery. We carefully package each plant using protective materials and offer optional weather protection during extreme temperatures. Because live plants carry inherent transit risk, we encourage customers to monitor tracking closely and contact us through their original purchase platform if any issues arise. By placing an order with Franklin Plant Co., you agree to the terms outlined in this policy.

We’re plant lovers with a soft spot for rare plants. Right now, we’re focused on anthuriums and begonias, learning, growing, and experimenting with hybridizing. This blog is where we share that journey honestly, as it happens.